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Home > Policies, Terms and Conditions
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Color/Stain
Variations:
Amishalley.com
is not responsible for variations in wood color, stain color, knots, cherry pits,
sap, and wood grain. Wood is a natural product created by the environment, the natural
characteristics will not allow for a perfectly uniform product.
Estimated Completion Date:
Amishalley.com
produces solid wood, hand crafted furniture and each piece is made to
order. Amish-built furniture is not factory made: additional time is
required to build and finish each piece to meet the high standards
expected of custom made furniture. The "estimate" completion date is
the approximate date the order is expected. Amishalley.com is
not responsible if the "actual" completion date varies from the
"estimated" completion date. We will do everything we can do to try and
get your order in timely manner, however, we will not rush the build
and finish process, we want you furniture to be built with the highest
possible craftsmanship available. The normal build and finish time for
Amish furniture is 10-14 weeks. Additional weeks are required for
shipping, we are not responsible for third party shipping schedules and
times.
Warranty Information:
Every piece of furniture we sell comes with a 1 year guarantee against defects
in materials and workmanship. Should you detect a defect, simply return
the item to us and we will repair it at no charge other than necessary shipping
costs. You must maintain humidity levels of 35% to 45% to avoid warping or cracking of you Amish furniture. Failure to do so may void your warranty!
Payment:
Amishalley.com
will charge a 50% non-refundable deposit of your order total to your
Visa, Discover, American Express, or Master Card upon checkout. The
remaining 50% will be charged when the shipper takes possession of your
order. Please submit the correct billing address for the credit card to
help us prevent fraud. If an incorrect billing address is submitted we
will refuse shipment. PAYPAL and GOOGLE payments will automatically
charge the entire balance when the order is placed. Amishalley.com
also accepts money orders and personal checks, however, no products will ship until the final funds payment has cleared.
Sales Tax:
There is a 7.00% sales tax charge for any order delivered within Ohio.
Order Status:
Order status may be checked by e-mailing us at sales@amishalley.com.
Or by Tel: 1-888-91-AMISH (26474). Please include your shopping cart
generated invoice tracking number. Most orders take 10-16 weeks from
order placement to delivery, please don't contact us after 4 weeks to
check on status, you can be assured your order is in process at this
time.
Cancellation, Order Changes and Return Policy:
You have 72 hours from the time of the original order to cancel (with a
full refund) or make changes to your order. We will try to make changes
after 72hrs, however, we cannot guarantee the changes will be
implemented. After 72 hours or if you are not 100% satisfied with your
furniture purchase once it's received and up to (1) year, you may
contact us to return it via email or by phone and by doing so, you
agree to a 25% restocking fee & full amount of return freight.
Damage Policy:
In
the event your furniture arrives with minor damage, we require you to
accept the furniture and note any damage on the shippers bill of
laden. We will schedule a local furniture restoration company to
handle the minor issues locally, either in your home or at their local
shop. If the furniture has major damage due to shipping, please refuse
delivery and return immediately so we can repair or replace at our
discretion. Please allow an additional 4-6 weeks for redelivery, this
redelivery time frame is not included in our original estimate. If
there is questions as to the extent of damage, you can contact us via
email, telephone, live chat, email us digital images of the damage.
Amish Alley Furniture Catalog:
We're sorry, but because of the continuing variety of our inventory and
the number of Amish builders we use, we do not have a printed catalog
to distribute. However, we may have additional pictures and literature
that we can email if specify what products you are interested in. E.g.
Single Pedestal Table and Chairs, Wall Entertainment Center, Corner
Entertainment Center, Shaker 3 Door Hutch, Glider Rocker and Ottoman,
Mission 3 Door Nightstand.
Incorrect Pricing:
In the event a product is listed at an incorrect price or with
incorrect information due to typographical error
AmishAlley.com shall have the right to refuse or cancel any
order placed for product listed at the incorrect price. You will be
contacted when the error is found and be given the opportunity to
proceed or cancel the order. Your receipt of an email order
confirmation does not signify our acceptance of your order, this is
done when an "Updated Order" is sent reflecting your deposit. Should
the order be placed with PayPal or Google Checkout, your monies will be
immediately refunded.
Product Descriptions and Sizes:
Product Descriptions and sizes are given for information purposes only. All dimensions shown are outside dimensions for the overall size. Inside dimensions can be supplied when requested through email or live chat. All products are handcrafted and dimensions can vary slightly from sizes shown. We cannot be responsible for dimensions which are slightly over or under the listed sizes.
Is My Transaction Secure?
Please Note - Privacy Issues: All information gathered at this site will
in no way be distributed or sold to anyone. We respect the right to your
privacy and we will protect it. The cart is protected on the secure server
so that all your information will be encrypted to avoid being intercepted
by a third party. Rest assured that your information
will reach us safely, securely, and privately.
All items available for direct internet purchase will be processed through
our shopping cart on our secure server so that all your information will
be 128 bit encrypted through our Thawte certificate to avoid being intercepted
by a third party. Once a purchase has been made an invoice will be
generated describing the goods purchased, all costs assigned to the order.
This invoice will be sent to your designated email address.
Enforcement/Choice of Law:
Any
and all disputes relating to this Agreement, Amish Alley Furniture
Privacy and Shipping Policy, your use of the site, the service, or the
content are governed by, and will be interpreted in accordance with the
laws of the State of Michigan, without regard to any conflict of laws
provisions.
Password Security:
If
you register to become a Amish Alley Furniture member, you are
responsible for maintaining the confidentiality of your member
identification and password information, and for restricting access to
your computer. You agree to accept responsibility for all activities
that occur under your member identification and password.
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